“We need to teach how doubt is not to be feared but welcomed. It’s OK to say, 'I don’t know'”

"It’s only the last turn of a bolt that tightens it – the rest is just movement"

"In management, the first concern of the company is the happiness of people who are connected with it. If the people do not feel happy and cannot be made happy, that company does not deserve to exist"

"At Toyota everybody must become a problem-solving expert at his or her level. The result is a continuous chain of improvement activities that pervades the entire organization"

"Everyone thinks of changing the world, but no one thinks of changing himself"

"If you think education is expensive, try ignorance"

"Hansei (self-reflection) will help you improve and make your failures smaller and smaller"

"You’ve got to think about big things while you’re doing small things, so that all the small things go in the right direction"

”If you don't make things happen then things will happen to you”

"Leadership is the capacity to translate vision into reality"